Why can't I access full text articles in Ebsco databases (using the new interface)?
Answer
Not to worry, you still can access full text articles! Here's the scoop...
During our beta-testing period (2023-2024) with the new Ebsco search interface, some users reported having issues with accessing full text. It has not been a problem during the last year, but we are leaving up this FAQ, just in case anyone experiences something like this.
- EBSCO recommends that if you are unable to open full text articles, you should clear your browser's cache and cookies, and then access again.
If clearing your cache / cookies doesn't resolve the problem:
- Try clicking directly on the full text option from the results list, rather than clicking on the article title.
- If you still have trouble, please reach out to a library staff member.